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 Training & Development
training Each interviewer participates in a full-day training/orientation session, which includes helpful presentations to ensure all interviewers are conducting surveys in the same manner.

Our trainers also work with all new interviewers in a twenty stations production room. Working side-by-side with monitors helps the trainers ease the new interviewers through their first week on the job.

While our new interviewer training program is extensive, it represents only a small percentage of the comprehensive training that our interviewers and supervisors receive. Workshops are offered on probing, handling difficult respondents and the usage of CATI interviewing.


   Telephone Data Collection     Capabilities and Services     Quality      Training     Supervision     Monitoring Programs  

 
 
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